ROLE SUMMARY

The Job holder will coordinate the registration of members, processing of benefits, marketing, and customer experience.

Duties and Responsibilities

(i)    Answering phone calls from customers and responding to customer inquiries and complaints;

(ii)   Researching on required information using available resources;

(iii)  Handling and resolving customer complaints regarding Fund products/ processes;

(iv)  Providing customers with the service and product information;

(v)   Identifying, escalating priority issues and reporting to the high-level management; and

(vi)  Routing inbound calls to the appropriate resources.

Requirements for Appointment

(i)    Diploma in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing, Archives, Record Management, Information Science or related field from a recognized institution;

(ii)   Proficiency in computer applications from a recognized institution; and

(iii)  Fulfilled the requirements of Chapter 6 of the Constitution.

MODE OF APPLICATION

Applications should be submitted to us as follows:

i. Visit our recruitment platform https://jobs.ajglobalconsult.com and click the (jobs

Section to access the specific job) or directly click  https://jobs.ajglobalconsult.com/ and make an online application.

OR

ii. Submit a copy of your application complete with your

curriculum vitae and accompanying documentation to recruitment@ajglobalconsult.com  

 OR

iii. Send your application complete with your curriculum vitae and accompanying documentation by post to the address below:

Directorate of Human Resource Division

A&J Global Ltd

P.O Box 852-00618 Ruaraka, Nairobi

All responses should be clearly marked with the reference of the advert appearing in the job portal, https://www.ajglobalconsult.com/

The application should be received on or before 6th March 2025 at 1700hrs and only shortlisted candidates will be contacted and invited for interviews.

NB: By Applying, you consent that the Consultant or the Employer may reach out to any relevant reference cited in your application, your PastLearning Institutions and any state organ in line with Chapter 6 of the Kenyan Constitution. You also consent that your data will be used specifically to make this process successful but in line with the Data Protection Act of Kenya.

For Information and Queries contact admin@ajglobalconsult.com/

Phone Contacts

+254113386283 (Normal Calls), +254 726241095 (WhatsApp),

+254 741 139018 (WhatsApp)

A&J Global Limited is a Licensed Recruitment Agency by the National Employment Authority of Kenya for Local and International Recruitment and also Licensed by the Kenya Maritime Authority For the Recruitment of Seafarers