Role Summary

The Job holder will coordinate formulation and coordination of implementation of policies and strategies on registration of members, collection of contributions, administration of member benefits and claims, marketing & customer experience and safeguarding members records.

Duties and Responsibilities 

(i) Ensuring proper receipting of claims from documentation section, sorting and batching for awarding into the system;

(ii) Ensuring verification of benefits claims to ensure completeness and accuracy of documentation;

(iii) Coordinating award of claims in system to determine amounts payable and bank details of payee(s);

(iv)Ensuring generation of payment information reports and filing in claim files appropriately;

(v) Overseeing examination of payment information details, endorsement and dispatch of claims to authorization section through the system; 

(vi)Responding to customer’s enquiries and complaints; and

(vii)Participating in marketing campaigns, including activations, media management & experiential campaigns. 

Requirements for Appointment

 (i) Served for a cumulative service period of nine (9) years, three (3) of which must be at the grade of Senior Benefits Administration Officer, or a comparable position;

(ii)Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;

(iii) Management Course lasting not less than four (4) weeks from a recognized

institution;

(iv) Membership to a professional body and in good standing;

(v)  Proficiency in computer applications; 

(vi) Fulfilled requirements of Chapter 6 of the Constitution; and

(vii) Shown merit and ability as reflected in work performance and results. 

  MODE OF APPLICATION

Applications should be submitted to us as follows:

i. Visit our recruitment platform https://jobs.ajglobalconsult.com and click the (jobs Section to access the specific job) or directly click  https://jobs.ajglobalconsult.com/ and make an online application.

OR

ii. Submit a copy of your application complete with your curriculum vitae and accompanying documentation to recruitment@ajglobalconsult.com  

OR

iii. Send a job application including your certificates by post to the address below:

 Directorate of Human Resource Division

A&J Global Ltd

P.O Box 852-00618 Ruaraka, Nairobi

All responses should be clearly marked with the reference of the advert appearing in the job portal, https://www.ajglobalconsult.com/ The application should be received on or before 6th March 2025 at 1700hrs and only shortlisted candidates will be contacted and invited for interviews.

NB: By Applying, you consent that the Consultant or the Employer may reach out to any relevant reference cited in your application, your Past Learning Institutions and any state organ in line with Chapter 6 of the Kenyan Constitution. You also consent that your data will be used specifically to make this process successful but in line with the Data Protection Act of Kenya.

For Information and Queries contact admin@ajglobalconsult.com/

Phone Contacts

+254113386283 (Normal Calls), +254 726241095 (WhatsApp), +254 741 139018 (WhatsApp)

A&J Global Limited is a Licensed Recruitment Agency by the National Employment Authority of Kenya for Local and International Recruitment and also Licensed by the Kenya Maritime Authority For the Recruitment of Seafarers