ROLE SUMMARY

The Manager Benefits Administration is responsible for the day-to-day management of the Benefits Administration function and ensuring adequate service delivery to clients in line with the service charter.

The successful candidate shall be engaged on a five-year contract, renewable subject to performance and retirement age.

KEY RESPONSIBILITIES

i. Advising management on strategies and policies for managing member accounts and payments of benefits.

ii. Develop comprehensive guidelines and policies on Benefits Administration to enhance customer relations.

iii. Oversee implementation of a Data Management System.

iv. Overseeing the activation of Members accounts

v. Ensuring management of member accounts for accuracy in payment of benefits

vi. Computing and advising management on annual interest declaration to members in liaison with Manager Finance and Investments.

vii. Liaise with the sponsors on verification of all matters pertaining to members’ benefits such as remittances of contributions, retirement notices and the required necessary documentation.

viii. Ensuring development and security of systems for keeping and generating accurate records of members’ information.

ix. Review members data for accuracy and completeness

x. Develop the divisional workplan and budget

xi. Participate in the development and implementation of the Customer Care Module system.

xii. Ensure enhanced customer experience.

xiii. Provide analysis to advise on appropriate member insurance.

xiv. Comply with statutory, legal and regulatory requirements.

xv. Participate in industry research and trend analysis

xvi. Participate in the implementation of asset liability matching and modeling

xvii. Analysis of scheme liabilities: payouts, cost of maintaining a member, and compliance to set payout policies.

xviii. Identify risks, maintain a register, review and implement risk mitigations.

xix. Develop, monitor and report on the overall divisional workplan and performance.

xx. Develop, monitor and ensure prudent utilization of the divisional budgets.

xxi. Develop and monitor implementation of the procurement plan.

xxii. Ensure compliance with laws, regulations and standards.

xxiii. Mentoring and coaching staff.

xxiv. Prepare and submit timely reports and information for decision making.

xxv. Any other duties as may be assigned

REQUIREMENTS FOR APPOINTMENT

i. Bachelor’s Degree in any of the following fields:- Commerce, Accounts, Actuarial Science, Social Science or any related discipline

ii. A Master’s degree in any of the following fields:- Business Administration, Finance, Actuarial Sciences or any Social Sciences in a relevant field.

iii. Professional qualification.

iv. Membership of a professional body in good standing

v. Management course lasting not less than four (4) weeks from a recognized institution

vi. At least ten (10) years’ work-related experience, four (4) years of which must be at management level.

vii. Proficiency in Computer Applications

Fulfill the requirements of Chapter 6 of the Constitution.

APPLICATION REQUIREMENTS

i.  Application letter

ii. Curriculum vitae

iii. Names, telephone numbers and email addresses of three referees

iv. Certified copies of academic and professional certificates, testimonials, and National ID card

v. A valid Tax Compliance Certificate from Kenya Revenue Authority

vi. A valid Clearance Certificate from Higher Education Loans Board and from licensed Credit reference Bureau (where applicable)

vii. A valid Certificate of Good Conduct from the Directorate of Criminal Investigation (not more than 6 months)

viii. A current application for clearance from the Ethics and Anti-Corruption Commission

MODE OF APPLICATION

Applications should be submitted to us as follows:

i. Visit our recruitment platform www.ajglobalconsult.com and click the (jobs Section to access the specific job) or directly click https://jobs.ajglobalconsult.com/  and make an online application.

ii. Also, submit a copy of your application complete with your curriculum vitae and accompanying documentation to  recruitment@ajglobalconsult.com  OR make job application by post to the address below:

Director

Human Resource Division

A&J Global Ltd

P.O Box 852-00618 Ruaraka, Nairobi

All responses should be clearly marked with the reference of the advert appearing in the job portal, https://jobs.ajglobalconsult.com/ . The application should be received on or before 13th February 2025 at 1700hrs and only shortlisted candidates will be contacted and invited for interviews.

NB: By Applying, you consent that the Consultant or the Employer may reach out to any relevant reference cited in your application, your Past Learning Institutions and any state organ in line with Chapter 6 of the Kenyan Constitution. You also consent that your data will be used specifically to make this process a success but in line with the data protection Act of Kenya.

For Information and Queries contact admin@ajglobalconsult.com/

Phone Contacts

+254113386283 (Normal Calls), +254 726241095 (WhatsApp), +254 741 139018 (WhatsApp)

A&J Global Limited is a Licensed Recruitment Agency by the National Employment Authority of Kenya for Local and International Recruitment and also Licensed by the Kenya Maritime Authority For the Recruitment of Seafarers